Privacy Policy
Effective: April 2026
Introduction
Renter Hive LLC ("Renter Hive," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
We may collect the following types of information:
- Name and email address
- Phone number, if provided
- Inquiry content and service preferences
- Business information for service providers
- Device and browser information
- IP address
- Cookies and usage data
- Payment information (processed securely by Stripe)
How We Use Your Information
- To connect renters with service providers
- To send inquiry notifications to providers
- To process subscription payments
- To improve platform performance and user experience
- To send service updates and marketing communications if opted in
- To enforce our Terms of Service
Cookies
We use cookies for authentication, analytics via Google Analytics (GA4), and platform functionality. You can disable cookies in your browser settings, though some features may not function properly.
Third-Party Services
We use the following third-party services, each with their own privacy policies:
- Stripe — for secure payment processing
- Google Analytics (GA4) — for usage tracking and analytics
- Abacus.AI — for platform hosting and AI-powered features
Data Retention
We retain your data as long as your account is active or as needed to provide our services. You may request deletion of your data at any time.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us at [email protected].
Children
Our platform is not directed at children under 13. We do not knowingly collect personal information from children.
California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Contact Us
If you have questions about this Privacy Policy, contact us at:
Renter Hive LLC
Los Angeles, California
[email protected]